Delivery Policy
1. Delivery Options
Gentlemanclub UK offers various delivery options to meet your needs. Delivery times and costs will vary depending on your location and the selected delivery option. During checkout, you will see available options and estimated delivery times based on your shipping address.
2. Processing Times
Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order is processed and dispatched. Orders placed after 2 PM or on weekends will be processed on the next business day.
3. Delivery Times and Fees
Delivery times are estimates and may vary due to factors outside our control, such as customs delays for international orders or unexpected logistical disruptions. Our delivery options include:
- Standard UK Delivery: 3-5 business days
- Express UK Delivery: 1-2 business days
- International Delivery: 7-14 business days (subject to customs clearance in your country)
Delivery fees are calculated based on your chosen shipping option and location, and will be displayed at checkout.
4. Delivery Restrictions
We currently ship to most regions within the UK and selected international locations. If we are unable to ship to your location, you will be notified during checkout. Delivery to certain remote or rural areas may require additional time.
5. Tracking Your Order
Once your order is dispatched, you will receive a tracking number by email, allowing you to monitor the status of your delivery. If you do not receive a tracking number, please contact us at supporte@gentlemanclubuk.com for assistance.
6. Lost or Delayed Orders
While we strive to ensure timely deliveries, occasionally delays may occur. If your order has not arrived within the estimated delivery window, please contact us at supporte@gentlemanclubuk.com. For items lost in transit, we will work with the carrier to resolve the issue and may offer a replacement or refund as appropriate.
7. Delivery Issues and Address Changes
Please ensure that your shipping address is correct at checkout. Gentlemanclub UK is not responsible for orders delivered to incorrect addresses provided by customers. If you need to change your delivery address after placing an order, contact us immediately. Address changes may not be possible if your order has already been dispatched.
8. International Deliveries and Customs
For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. Gentlemanclub UK has no control over these additional charges, and they are not included in our shipping fees. Please check with your local customs office for further information on potential charges.
9. Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address, failed delivery attempts, or refusal by the recipient, we will contact you to arrange redelivery. Additional shipping fees may apply in such cases.
10. Contact Us
For any questions or concerns regarding your delivery, please reach out to our customer support team at:
Gentlemanclub UK
50 Leicester Square, London WC2H 7LU, United Kingdom
Email: supporte@gentlemanclubuk.com